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Returns Policy


Website Order Returns Policy

This returns policy covers orders placed and paid for via our online store pages. It does not apply to bespoke orders placed with our Customer Service Team.


What if you change your mind?

You have 14 days from receipt of your order to notify us if you change your mind. Please note that printed items cannot be returned unless faulty. You must contact our customer service team for returns authorisation and return the items to us at your cost. We expect you to take reasonable care of the goods while in your possession, and any sealed boxes/packaging must still be returned sealed. Once the goods have been received in our warehouse, you may request either an alternative item of the same value or a refund for the value of the goods via the same method you used for payment. The refund may take up to 10 days to show on your statement. 


What if an item is faulty?

If an item is faulty, please let us know as soon as you notice the fault, and we will replace it free of charge. We may ask you to return the faulty items and either supply a free post label, arrange collection, or refund the postage cost.


What if an item is damaged?

If your order arrives damaged, please notify us within 48 hours. We will either send a free post label or arrange for the order to be collected and a replacement sent free of charge.

To notify us of a damaged, faulty or no longer required item, please email us at enquiries@carrierbags.co.uk



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A division of Stevenage Packaging Limited. Registered in England and Wales. Company No. 02341130